Privacy Policy
Privacy Policy
Last updated: 02/Dec/2025
Introduction
Phoenix Fire Water Restoration (“we”, “us”, “our”, “Company”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit our website phoenixfirewaterrestorationinc.com (the “Website”), or use any of our services (“Services”).
1. Information We Collect
We may collect the following types of information when you interact with our Website or request our services:
- Contact information: name, email address, phone number, mailing address — when you request a quote, contact us, or sign up for newsletter/updates.
- Usage data: information about how you use the Website (e.g. pages visited, time spent, your IP address, browser type, referring/exit pages).
- Other information you voluntarily provide: any additional information you include in messages, forms, or communications (e.g., property details, service requests, restoration needs).
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our Services (e.g. respond to your requests, provide quotes, schedule restoration work).
- Communicate with you — for customer support, service updates, confirmations, or follow-up.
- Improve our Website and Services — e.g. to understand usage patterns, diagnose issues, and optimize performance.
- Send you marketing or informational materials, if you consent (e.g. newsletters, safety tips, promotions).
3. Disclosure of Your Information
We will not sell or rent your personal information to third parties. We may disclose your information only when necessary, including:
- To third-party service providers who help us operate the Website or deliver Services (e.g. contact, billing, email tools).
- If required by law, regulation, or court order; or to respond to lawful requests by public authorities.
- To protect and defend our rights, property, or safety, or that of our users or the public.
4. Data Security & Retention
We implement reasonable and appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure; we cannot guarantee absolute security. If you provide information, you acknowledge that there are risks involved.
We will retain your personal information only as long as necessary to fulfill the purposes described above (e.g. to complete your requested service, maintain records, or comply with legal obligations).
5. Your Rights & Choices
Depending on your location and applicable law, you may have rights regarding your personal information, such as: the right to access, correct, or delete your data; to object to or restrict certain processing; to withdraw consent; or to receive a copy of your data in a portable format. If you wish to exercise any such rights, please contact us at info@phoenixfirewaterrestorationinc.com.
6. Cookies & Tracking Technologies
We may use “cookies” and similar tracking technologies to collect usage data and improve your experience on the Website. You can choose to disable cookies via your browser settings — note that this may affect the functionality of the Website.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date. We encourage you to review this policy periodically. Your continued use of the Website or Services after changes constitutes acceptance of the revised policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Email: info@phoenixfirewaterrestorationinc.com
Address: 118-21 Queens Blvd Ste 505 Forest Hills NY 11375